Shipping policy
We ship worldwide from dispatch centres in Australia, the United States, and the United Kingdom. Most orders are processed and dispatched within 1–2 business days.
1. Processing Times
All orders are processed and dispatched within 1–2 business days from the time of purchase (excluding weekends and public holidays). You will receive a dispatch confirmation email with your tracking number once your order has shipped.
2. Shipping Options & Delivery Times
We ship globally from multiple dispatch centres to ensure fast delivery to your region.
| Region | Standard Delivery | Express Delivery |
|---|---|---|
| United States (USA) | 3–7 business days | 1–3 business days |
| United Kingdom (UK) | 3–5 business days | 1–2 business days |
| Australia (AU) | 3–7 business days | 1–2 business days |
| Canada | 5–10 business days | 2–5 business days |
| Europe | 5–10 business days | 2–5 business days |
| International | 7–14 business days | 3–7 business days |
Delivery timeframes are estimates from dispatch date and may vary depending on your exact location and carrier conditions.
All shipping times exclude delays from customs, clearance procedures, or carrier issues during peak periods.
3. Free Shipping Thresholds
Enjoy free standard shipping on qualifying orders:
- Australia: Free shipping on orders over $100 AUD
- United States: Free shipping on orders over $70 USD
- United Kingdom: Free shipping on orders over £55 GBP
- International: Free shipping thresholds vary by region — check your cart at checkout
4. Express Shipping
Express shipping is available at checkout for most regions. Select your preferred shipping method during the checkout process. Express orders placed before 12pm local business days are typically dispatched same-day.
5. Tracking & Proof of Delivery
- All orders are shipped with tracking. Your tracking number is sent via email once your order is dispatched.
- You can track your order at any time using the link in your dispatch confirmation email.
- We do not require a signature on delivery — parcels may be left in a secure location at the courier's discretion.
- Delivery is considered complete once the tracking shows 'Delivered' or marked as dropped off.